FREQUENTLY ASKED QUESTIONS (FAQ'S)

What is ebuyshopping.net?
Do the customers need to open or maintain an account on the site to order?
How can we order?
How do I know that my purchase was successful?
Can the customers exchange or return the goods ordered as well as the defective merchandise?
What are the acceptable modes of payments?
How do I pay? What currency?
Is it safe to pay using my credit/debit card at ebuyshopping.net?
When does the processing of order starts? When does the customer receive the chargers for their orders?
Can the customers suggest or request the unavailable goods/items they wished to order?
Can the customers track their orders?
How can the customers know if their recipients received the merchandise?
How will my recipients receive the items I purchased? How long?
Where can ebuyshopping.net ship?
How much does shipping cost? How do I pay?
Why should I register as a member of ebuyshopping.net? What are the benefits of being a member?
How do I register? Is there a registration fee?
What should I do if I forgot my user-name and password?

1.What is ebuyshopping.net?
Answer: ebuyshopping.net is shopping store over the internet which provides fast and easy online ordering of PINOY/FILIPINO food and non food products as well as imported goods at very reasonable prices at the consumer’s convenience.

2. Do the customers need to open or maintain an account on the site to order?
Answer: Customers need not to maintain or open an account so that they can place their order on line. Interested customers just have to click on to the site of ebuyshopping.net and experience the most convenient way of online ordering.

3. How can we order?
Answer: You can place your order 24/7. Just simply click on to the site and follow the steps that you will see on the screen. Choose the items that you want to purchase and add them to your cart. The steps that you'll see on the screen will guide you until you successfully finish ordering your desired goods or items.

4. How do I know that my purchase was successful?
Answer: After purchasing, you will be shown your transaction details, including your Transaction Number. The Transaction Number signifies that your transaction has been successfully registered in our database and that it is now marked for approval. You will also receive a confirmation email indicating the summary of your order. Upon approval of your order, you will receive another email stating that your order has been “ Approved ”. Please note down your Transaction Number because you will be asked for this information in case you have an inquiry about your order. If you did not receive any confirmation via email, please notify us via email at support@ebuyshopping.net .

5. Can the customers exchange or return the goods ordered as well as the defective merchandise?
Answer: ebuyshopping.net accepts returns and exchanges of defective merchandise or even unsatisfactory items provided that they will return the items within 10 days after the customers' recipient received the goods or items.

Note: The items are 100% guaranteed checked personally and carefully by the ebuyshopping.net staff before the delivery date to ensure that the items are complete and in good condition upon delivery.

6. What are the acceptable modes of payments?
Answer: The company are currently accepting All major credit cards such as; VISA, MASTERCARD, thru PAYPAL as mode of payments or through Bank-to-Bank (check payment page on this site)

7. How do I pay? What currency?
Answer: Payments for purchased items are in U.S. Dollars (USD) . International transactions, which get charged in US Dollars or other foreign currencies, vary in currency conversion rates that depend on the Issuing Bank or Credit Card Company at the time of settlement. Actual conversion is done by the Issuing Bank upon settlement and NOT by ebuyshopping.net

8. Is it safe to pay using my credit/debit card at ebuyshopping.net?
Answer: ebuyshopping.net uses Secure Socket Layer (SSL) encryption process following the best practices for e-commerce through PAYPAL secure online. PAYPAL is using SSL 40-bit for our log-in process, while at all other transaction pages, we use the SSL 128-bit (the encryption standard for banks) which is particularly very secure as it is the encryption method used for financial institutions. All information is encrypted on our server, and as it is sent, it cannot be hacked or intercepted.

9. When does the processing of order starts? When does the customer receive the chargers for their orders?
Answer: Orders will be processed immediately as a first come, first served basis following the stores' delivery schedule on the other hand, your credit card will be charged as soon as you confirmed your orders.


10. Can the customers suggest or request the unavailable goods/items they wished to order?
Answer: Comments and suggestions are always welcome at ebuyshopping.net to serve the customers better and to guarantee their satisfaction, just simply email us at:
support@ebuyshopping.net

11. Can the customers track their orders?
Answer: Customers can track their orders over the internet by signing up new account or logging into their account and key in the tracking number given to them and they will be updated on the delivery status of their orders.

12. How can the customers know if their recipients received the merchandise?
Answer: Buyer’s will be notified immediately as soon as the merchandise are delivered to their recipients via e-mail with the attached file of the scanned delivery receipt affix the signature of the recipient’s.

13. How will my recipients receive the items I purchased? How long?
Answer: ebuyshopping.net authorized couriers will deliver items purchased at ebuyshopping.net website to your specified Shipping Address. Excluding Sundays and special holidays, orders will be delivered within the next 2-3 days from the time of APPROVAL for items to be shipped within Metro Manila , and 3-5 days from time of APPROVAL for provincial delivery, unless otherwise stated in the Merchant storefront. Some items such as large appliances or customized goods may take a longer time to fulfill delivery. International delivery takes 7-15 days, depending on the destination.

Your preferred delivery date will be followed as long as the item is readily available, and the courier schedule permits. If your preferred delivery date cannot be met due to valid concerns, you will be promptly notified via email, so make sure that you regularly check your email for updates on the status of your order. For peak seasons such as Christmas, Valentine's, and Mothers' Day, delivery requests are accepted on a ‘best-effort' basis due to the large volume of orders for the season

14. Where can ebuyshopping.net ship?
Answer: We can deliver to most local, national and international destinations. For more detailed information on shipping destinations.

15. How much does shipping cost? How do I pay?
Answer: Upon Check Out from your Shopping Cart you will notice the shipping fee will automatically added to your total amount due, you will be asked to provide details of your recipient and the Shipping Address. Our integrated shopping feature allows you to pay only for one delivery charge.

16. Why should I register as a member of ebuyshopping.net? What are the benefits of being a member?
Answer: Your accounts in ebuyshopping.net are your passport to convenient and secure online shopping, your ticket to future promos, big discounts, and other perks. Having an account will entitle you to reap future benefits, join activities, get discounts, and receive freebies and important updates. The personal information you provide when you register will help us cater to your needs and wants, and give you a more personalized level of service.

17. How do I register? Is there a registration fee?
Answer: Membership is absolutely free of charge. To register and become part of the growing list of ebuyshopping.net members, click on the ' Sign Up ' icon on the ebuyshopping.net home page ( www. ebuyshopping.net). Carefully fill-out the registration form, because all items with the red asterisk sign (*) are fields that you are required to answer. Once you have completed this, click on the ' Submit ' button. You will be able to view the details of your registration. This ends the registration process.

18. What should I do if I forgot my user-name and password?
Answer: If you have forgotten your user-name or password, you can retrieve it by sending an email with the following information to: support@ebuyshopping.net.

Full Name:
Birth date:
Complete Address:
E-Mail Address:

We will need the above information for us to verify your identity. We will then reply to you and send your password to the registered email address that you used during your registration.